yy4dPrivacy Policy
This page describes what we collect when you use yy4d and how we keep that data protected. When you open an account, deposit funds via DANA or e-wallet, or play our games on mobile or desktop, we collect information necessary to verify your identity, process your transactions, and maintain a secure platform. We treat your privacy as a responsibility and keep your personal information separate from your gameplay data wherever possible.
We operate across major Indonesian regions — Jakarta, Surabaya, Bandung, and Medan — and our data-handling practices reflect the regulatory environment where we do business. Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest using industry-standard algorithms. We do not sell your personal information to third parties, and we do not use it for purposes outside our core platform operations.
This policy explains what we collect, how we use it, who may access it, and your rights over your own data. If you have questions about how we handle your information, contact our support teams during business hours.
What Data We Collect on yy4d
We collect your email address and password when you open an account. We use your email to verify your identity, send account notifications, and help you reset your password if you forget it. We hash and salt your password using industry-standard cryptographic algorithms — we never store or see your plaintext password.
When you make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we perform Know Your Customer (KYC) verification. We collect a copy of your identity document (national ID, passport) and proof of address (utility bill, bank statement). This information is encrypted and stored in an isolated database with restricted access — customer-service staff can assist you without seeing these sensitive documents.
We log all your gameplay activity: games you launch, stakes you place, spins or hands you play, outcomes, wins, and losses. This data builds your account history and helps us detect unusual activity. We also track your deposit and withdrawal requests, payment method used, amounts, and processing status. We do not track your location in real time, but we do monitor which jurisdictions you are accessing yy4d from — this helps us maintain compliance with local laws.
When you use our mobile app or browse via mobile Safari, we collect information about your device (operating system, screen size, app version) to optimise the experience for your hardware. We do not collect your phone number or contact list. We may collect analytics data (which buttons you tap, how long you play, which games you prefer) to improve our interface design.
How We Use Your Data
We use your email and KYC documents to verify that you are who you claim to be and that you are not sanctioned or subject to regulatory restrictions. This verification protects both you and our platform against fraud and money laundering.
We use your gameplay data to credit your account accurately, track bonuses and promotions you have claimed, and generate your account statement. We retain this data so you can review your betting history anytime, and so we can investigate disputes if they arise.
We use your deposit and withdrawal records to process refunds, detect suspicious patterns, and comply with auditing and tax requirements. If we detect unusual activity — such as rapid deposits followed by immediate large withdrawals — we may contact you to verify that your account has not been compromised.
We use device and analytics data to improve our user interface, identify technical bugs, and optimise our games and sportsbook for mobile play. We do not use this data to profile you or to discriminate in how we treat your account.
Third-Party Processors and Data Sharing
We share limited data with payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners) only as necessary to process your deposits and withdrawals. These processors have their own privacy policies, and we recommend reviewing them. We do not control how they handle your data, but we ensure contracts are in place requiring them to keep your information confidential.
We share gameplay data with our compliance and risk teams to detect fraud and unusual activity. These teams are subject to strict confidentiality agreements. We may be required by law to share data with regulators or law enforcement — we will do so if compelled, but we will not voluntarily disclose your information without your consent unless required by law.
We do not sell your personal information to advertisers, data brokers, or marketing firms. We do not share your email address with third-party newsletters or promotional services.
Data Retention and Your Rights on yy4d
We retain your account data for as long as your account is active. If you close your account, we keep your data for seven years to comply with anti-money-laundering and tax obligations. After this period, we delete or anonymise your personal information unless we are required by law to retain it.
You have the right to request a copy of all personal data we hold about you. Contact our support teams in Jakarta, Surabaya, Bandung, or Medan via in-app chat or email, and we will provide your data within thirty days. You also have the right to request correction of inaccurate data (e.g., if your address is outdated) and to request deletion of data no longer necessary for our operations.
You may opt out of promotional emails anytime by clicking "Unsubscribe" in the email footer, but you cannot opt out of transactional emails (deposit confirmations, withdrawal notifications, account alerts) because these are necessary for account management.
How We Protect Your Data
We encrypt all data travelling between your device and our servers using HTTPS (Secure Hypertext Transfer Protocol), the same encryption standard that banks use. Your password is hashed using bcrypt or similar algorithms — even our administrators cannot see your plaintext password. If you enable two-factor authentication (2FA), we send a code via SMS or email that only you can receive, adding a second layer of security.
Our servers are housed in secure data centres with restricted physical access, redundant power supplies, and firewalls. We perform regular security audits and penetration testing to identify vulnerabilities before attackers can exploit them. If we detect a breach, we will notify affected users without unreasonable delay.
Our developers and staff follow a "least privilege" principle — they can access only the data necessary for their job. Customer-support staff cannot see your password or full payment card details. Our engineering team cannot access your personal KYC documents. This segregation limits the impact of any single person's mistake or malicious act.
International Data Transfers
Our servers may be located outside Indonesia. When you use yy4d from Jakarta, Surabaya, Bandung, or Medan, your data may be transferred to and stored in data centres in other countries. We encrypt this data in transit and at rest, and we ensure that international data transfers comply with applicable law. If you have concerns about international transfers, contact our support team.
Changes to Our Privacy Policy
We may update this policy from time to time. When we do, we notify you via in-app message and email at least thirty days before the changes take effect. Your continued use of yy4d after this notification period means you accept the updated policy. We recommend reviewing this page regularly for updates.
How to Contact Us About Privacy
If you have questions about our privacy practices, or if you believe your data has been misused, contact our support teams. We operate in Jakarta, Surabaya, Bandung, and Medan with business-hours support via in-app chat and email. We will investigate your concern and respond within ten business days.
We at yy4d are committed to transparent, secure handling of your personal information. Your privacy matters to us, and we work continuously to improve our data-protection practices. Thank you for trusting us with your account.